FAQ1. What is a GenPlay account? Why do I need one? You do not need an account to try our games, but you will need to create an account to purchase the full version of the games on our site. An account is also needed to play the free online games. 2. Please explain the difference between the free trial and the full version? For most of our games, the free trial version lets you play the game for a limited period of time (usually 60 minutes). For these games, when the trial period ends, the game will lock completely and you will need to go back to the website and buy the game and get an unlock key to unlock the "full version" of the game. Our games work on a "Try before you Buy" system. When you download one of our games, you get what is called the "free trial" version. When you buy a game, you get an unlock key which lets you unlock the free trial version of the game that you downloaded and installed onto your computer. Once the free trial is unlocked, it becomes the full version of the game. 3. How do I find the game I'm looking for? If you know the title of the game you are looking for, use the search box in the upper right corner of our web site. To see a list of all games that are available, use the "GAMES" link located at the top of our web site. You can then narrow your search by changing the settings on the left side of the page. 4. How do I download a game? On the top of the web page you will see a search bar. Enter the game name or the type of game you would like to find. The results will appear in the page. Click on the game you are interested in and click the "Download" or "Buy" button by the game. (Use the links at the bottom of the left column to select a different operating system.) 5. How do I install a game? Once you have downloaded the game, simply click the "Open" button on the download dialog or double-click the downloaded file. This will start the installation wizard which will guide you through the installation. Another way to install is to go to your desktop and you will see the game icon you downloaded there. Click on the icon and the installation process will begin. 6. How do I un-install my game? Go to your Start menu and hover over all programs. You will see the list of all your programs. o Navigate your mouse to the right of the game link you want to un-install o To the right of that game you will see a drop down of Options o Select the uninstall option (with a trash can icon) o Select the uninstall option (with a trash can icon) o Then follow the Uninstall options - We advise the Automatic method - click next o Click Finish and the game will be removed. 7. How do I buy a game? Click the "Buy Now" button on the trial window that comes up when you start the game. This will open a web page to the shopping cart section of our site. You will need to proceed through checkout to complete the purchase. Find the game you are interested in and click the "Buy" button by the game. You will need to proceed through checkout to complete the purchase. You may also download the trial version of the game and purchase it after you have enjoyed the 1 hour trial version. Once you have completed your purchase, you should receive a confirmation email which contains your unlock key. (We suggest saving the confirmation email for future reference). You can then use the unlock key to unlock the free trial version of the game on your computer. 8. I installed a free trial that I have never played before and the game says my trial time is expired. This could be because the game was previously installed and played on your computer, and was uninstalled. Please purchase the game from our site to play the full version. 9. What are the system requirements for the games? The games we offer can be played on a variety of different machines. Typically, if your computer is less than 5 years old, it should be able to run our games. For PC games, you will need to have Internet Explorer 5 or higher in order for our Digital Rights Management software to function correctly. For detailed system requirements information on particular game, clicks the "System Requirements" link underneath the "Buy" and "Download" buttons. For more help contact us at support@genplay.com
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